I saw this advertisement on the intertubes. It piqued my interest but I was concerned about its palm oil code words on the label. So I wrote my usual death, deforestation and destruction, anti-palm oil email to query them. In fact I sent them FOUR emails and only received a response when I got hot with righteous indignation.
Here’s their troubling response:
Thanks for writing. I’d be happy to assist you.
I apologize I did not receive your emails.
I believe there is a glitch with the server and management is currently looking into this matter.
I have provided you with all the information that is accessible to me…(Emphasis mine.)
Have a wonderful day and do not hesitate to write again if I can be of more help.
LifeCell Skincare Specialist
“I have provided you with all the information that is accessible to me“???!!! Which is nothing?! That is bogus in this day and age — that a company cannot quickly point to a palm oil policy for environmentally-minded consumers. So I wrote again:
I am purposely urging a boycott of your product because you cannot tell me where you source your palm oil from — and in this day and age that’s an environmental crime.
But PLEASE TELL YOUR MANAGEMENT that I am boycotting your product because of the no-answer on palm oil sourcing. I will also post your response to my palm oil inquiry on my anti-palm oil blog — and urge OTHERS to BOYCOTT your product until we are satisfied that the environment is not being destroyed for a silly vanity product.
Naturally I haven’t heard back.