UPDATED October 2012: Noxzema Responds! A Classic Non-Answer Answer!

Miracle Cream of Baltimore

Miracle Cream of Baltimore (Photo credit: Carosaurus)

Here’s Alberto Culver’s response to my palm oil email:

Thank you for contacting us.   We do apologize for the experience you reported concerning our Noxzema Original Deep Cleansing Cream.  

All of the ingredients used in our products meet legal standards for health and safety. Both ingredients and finished products are carefully studied and reviewed internally. In addition, governmental regulatory agencies set guidelines for safety of consumer products that we follow closely.


Our company is committed to providing our consumers with the best quality products. We will continue to research and develop products that meet our standards for quality, safety and convenience that also meet consumer’s tastes and preferences.

UPDATE:  I responded with this:

This is a “non-answer answer” as to my specific question regarding Noxzema’s ingredient stearic acid (code for palm oil).  You do know that, don’t you?  It is evasive, generalized, and appears to be a case of corporate double-speak.

However, I did know that Unilever apparently owns Alberto Culver, and, by extension, the Noxzema brand.  Can you confirm that?  If so, I do know that Unilever — because of pressure from various environmental NGOs in regard to its previous egregoius use of palm oil, which was highly publicized — has been making strides to source palm oil from sustainable vendors such that it is not participating in the rape of the Southeast Asian rainforests, thereby depleting the habitat of critically endangered species, and the displacement of local human villagers.  At least, that’s what I’ve learned.  I hope that is still the case.

Please confirm.

So I did your job for you.  You’re welcome.

UPDATE 5/10/2012:  Due to the fact that Alberto Culver is apparently now owned by Unilever and Unilever just updated their sustainability report to reflect that, by the end of 2012, they will source palm oil from 100% sustainable sources, I feel a little more comfortable with Noxzema products.  The question remains, however, whether Unilever subsidiaries, e.g., Alberto Culver, are held to the same sustainability standards, yes?

UPDATE – 10/16/2012:  I wrote to Noxzema directly, tired of Alberto Culver’s non-answer.  They responded with the following, which conforms with my above allegation, though they don’t seem to release the fact that they will achieve this 100% sourcing by the end of 2012, three years earlier than 2015:

Thank you for contacting us regarding Noxzema Original Deep Cleansing Cream.

In 2008 Unilever announced that it will make a shift to using sustainable palm oil, as soon as the first supplies become available.This major initiative is one that will have a significant impact, not just on climate change but also on the sustainability of the rainforest.

Unilever’s intention is to move to 100% certified, sustainable palm oil by 2015, and we will also support an immediate moratorium on any further deforestation in Indonesia linked to palm oil cultivation.

Thank you for contacting us regarding Noxzema Original Deep Cleansing Cream.

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One Response to UPDATED October 2012: Noxzema Responds! A Classic Non-Answer Answer!

  1. Pingback: Unilever Will Source 100% Certified Sustainable Palm Oil by End of 2012 | gettingonmysoapbox

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